Frequently Asked Questions
Everything you need to know about shopping with Shell Lumber and Hardware.
What are your standard shipping and delivery options?
We offer local delivery via our fleet of trucks for oversized lumber and hardware orders, as well as standard carrier shipping for smaller tools and accessories. Delivery fees are calculated based on distance and order volume.
Can I place an order online and pick it up in-store?
Yes, we offer a convenient 'Buy Online, Pick Up In-Store' service. You will receive an email notification as soon as your items are pulled and ready at our customer service desk.
What is your return policy for building materials?
Stock items in original condition can be returned within 30 days with a valid receipt. Please note that custom-cut lumber, special orders, and tinted paint are non-returnable.
Do you offer professional discounts for contractors?
Absolutely. We provide specialized pricing and dedicated account management for licensed contractors and trade professionals. Please visit our Pro Desk to apply for a commercial account.
How can I track the status of my lumber delivery?
Once your delivery is scheduled, you will receive a confirmation call or text. On the day of delivery, our logistics team can provide real-time updates on the driver's estimated arrival time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shell Lumber house accounts, and digital wallets such as Apple Pay and Google Pay.